1. Description

It is designed to view the history of calls served by the Agent.

It consists of the following elements:

1. Top bar (Fig.1(1));
2. Filtration block (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

Fig. 1. Work log tab

1.1. Top bar

1.2. Filtration block

It is designed to filter the data displayed in the registry.

It consists of the following elements:

1. Filtering fields (Fig.9(1));
2. Reset filters button (Fig.9(2));
3. Expant filters button (Fig.9(3)).

Fig. 9. Filtration block

1.2.1. Filtering fields 

Available fields for filtering:

• From - sets the start time of the period for which you want to view data;
• To - sets the end time of the period for which you want to view the data.

1.2.2. Reset filters button 

1.2.3. Expant filters button

1.3. Registry

It is designed to display records with call data.

It consists of the following elements:

1. Select visible columns (Fig.10(1));

2. Refresh button (Fig.10(2));

3. Registry (Fig.10(3)).

Fig. 10. Registry

1.3.1. Select visible columns 

It is designed to select the columns displayed in the registry.

The Select visible columns modal window to display opens (Fig.11) when you click the  button.

Fig. 11. Select visible columns modal window

Select checkbox (Fig.11(1)) - this column is displayed in the registry;

Clear checkbox (Fig.11(2)) - this column is displayed in the registry.

1.3.2. Refresh button

(Fig.3(2)).

1.3.3. Registry

The data in the registry is updated every 10 seconds.

The following columns are available in the registry:

1. Date & time;
2. Direction;
   
3. Answered at;
4. Bridged at;
5. Queue bridged at;
6. Joined at;
7. Leaving at;
8. Hangup at;
9. Reporting at;
10. User;
11. Extension;
12. From;
13. To;
14. Destination;
15. Gateway;
16. Team;
17. Queue;
18. Member;
19. Duration;
20. Tags;
21. Display;
22. Hold;
23. Wait;
24. Billing;
25. Reporting;
26. Queue wait;
27. Queue duration;
28. Result;
29. SIP code;
    
30. Hangup cause;
31. Blind transfer.
    

1.3.3.1. Date & time

Displays the date and time of the event that occurred.

1.3.3.2. Direction

Displays call directions:

• • - inbound;
  • - outbound.

1.3.3.3. Answered at

The time is displayed when the connection with the subscriber took place - calls began to come to the subscriber.

1.3.3.4. Bridged at

Displays the connection time of the subscriber, or another Webitel User,  with the Agent.

1.3.3.5. Queue bridged at

Displays the connection time of the Agent with the Subscriber.

1.3.3.6. Joined at

Displays the time when the subscriber got into the Queue.

1.3.3.7. Leaving at

Displays the time when the subscriber left the Queue. The exit from the Queue is the connection with the Agent or the end of the call.

1.3.3.8. Hangup at

Displays the time the call ended.

1.3.3.9. Reporting at

Displays the time when Postprocessing started.

1.3.3.10. User

Displays the username.

1.3.3.11. Extension

Displays the user's Extension.

1.3.3.12. From

Displays the number from which the call originated. Depending on the type of call, it has different meanings (see Tab. 1).

1.3.3.13. To

Displays the number of the called party. Depending on the type of call, it has different meanings (see Tab. 1).

1.3.3.14. Destination

The number being called is displayed. Depending on the type of call, it has different meanings (see Tab. 1).

Таб. 1. Отображаемые данные в зависимости от типа звонка

1. Gateway;
2. Team;
3. Queue;
4. Member;
5. Duration;
6. Tags;
7. Display;
8. Hold;
9. Wait;
10. Billing;
11. Reporting;
12. Queue wait;
13. Queue duration;
14. Result;
15. SIP code;
    
16. Hangup cause;
17. Blind transfer.