IVR (англ. Interactive Voice Response), интерактивное голосовое меню — система предварительно записанных голосовых сообщений, выполняющая функцию маршрутизации звонков внутри колл-центра с использованием информации, вводимой клиентом на клавиатуре телефона с помощью тонального набора.

","nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"IVR","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"(","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"англ.","type":"text"},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"Interactive Voice Response","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"), ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"интерактивное голосовое меню","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"— система предварительно записанных голосовых сообщений, выполняющая функцию маршрутизации звонков внутри","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":" колл","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"-центра ","type":"text"},{"text":"с использованием информации, вводимой клиентом на","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"клавиатуре","type":"text"},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"телефона","type":"text"},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"с помощью","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]},{"text":"тонального набора","type":"text"},{"text":".","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202122"}}]}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}},{"type":"paragraph"}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Превью обзвон","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":" - О","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"сновная задача - выбрать абонента, показать о нем информацию оператору. ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]},{"text":"И","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"нициатором звонка выступает оператор;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Прогрессивный обзвон ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":"- и","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"сходящая кампания с резервированием оператора. Одновременный дозвон до абонента и оператора;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Дайлер может делать дозвон до одного абонента с расчета на 1 оператора, так и дозвон до нескольких абонентов с расчета на одного оператора. В случае, когда дайлер смог дозвониться до абонентов количества которых больше количества свободных операторов, то абоненты, которых не смогло соединить с оператором, сбрасывает со звонка (звонок заканчивается).

","nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Дайлер может делать дозвон до одного абонента с расчета на 1 оператора, так и дозвон до нескольких абонентов с расчета на одного оператора. В случае, когда дайлер смог дозвониться до абонентов количества которых больше количества свободных операторов, то абоненты, которых не смогло соединить с оператором, сбрасывает со звонка (звонок заканчивается).","type":"text"}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}},{"type":"paragraph"}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Предиктивный обзвон","type":"text","marks":[{"type":"strong"}]},{"text":" - и","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"сходящая кампания без предварительного резервирования оператора для максимального сокращения времени ожидания звонка. Дайлер определяет сколько необходимо набрать абонентов, чтобы получить ответ, соединить с оператором, и минимизировать время ожидания оператора. Используется для максимальной нагрузки операторов за счет минимизации время ожидания оператора на соединение с абонентом.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]},{"text":" В случае, когда дайлер смог дозвониться до абонентов количества которых больше количества свободных операторов, то абоненты, которых не смогло соединить с оператором, остаются ожидать в очереди","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Входящая очередь чатов","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":" - т","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"о же самое, что и \"Входящая очередь\", но с чатами;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#202124"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Входящая очередь заданий","type":"text","marks":[{"type":"strong"}]},{"text":" - входящая очередь из задач. Задача - любая сущность, которую можно по правилам распределить на оператора;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Исходящая очередь заданий","type":"text","marks":[{"type":"strong"}]},{"text":" - исходящая очередь из задач. Для выполнения задания используются схемы.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]},{"type":"paragraph","content":[{"text":"После выбора типа очереди и нажатия кнопки \"Создать\" открывается деталь \"Общее\" выбранной очереди.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"__fileSize":4819,"__fileMimeType":"image/png","width":393,"id":"c47d4e01-5ac9-4a32-8e5b-44f0660fa539","collection":"contentId-21306076","type":"file","__fileName":"Модальное окно Новая очередь.png","height":506}},{"type":"caption","content":[{"text":"Рис. 2. Модальное окно \"Новая очередь\"","type":"text","marks":[{"type":"em"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"1.2. ","type":"text"},{"text":"Блок фильтрации","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Предназначен для фильтрации данных, которые отображаются в реестре записей.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Содержит:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Поля фильтрации ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"(Рис.31))","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]},{"text":";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Инструмент сброса фильтра ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"(Рис.3(2));","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Инструмент расширения фильтров ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"(Рис.3(3)).","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":717,"widthType":"pixel"},"content":[{"type":"media","attrs":{"__fileSize":4095,"__fileMimeType":"image/png","width":1280,"id":"40226a44-3985-4c4b-9df8-8468b7775141","collection":"contentId-21306076","type":"file","__fileName":"Блок фильтрации (Очереди).png","height":129}},{"type":"caption","content":[{"text":"Рис. 3. Блок фильтрации","type":"text","marks":[{"type":"em"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.2.1. Поля фильтрации","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Доступны поля для фильтрации:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Теги;","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Команда;","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Тип очереди.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.2.2. ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#030302"}}]},{"text":"Инструмент сброса фильтра","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"include","parameters":{"macroParams":{"":{"value":"Инструмент сброса фильтра"},"_parentId":{"value":"21306076"},"_referencedContentId":{"value":"21302819"}},"macroMetadata":{"macroId":{"value":"a56c9e3b-1663-40c8-9fbf-4d6f45d0c217"},"schemaVersion":{"value":"1"},"title":"Include Page"}},"localId":"4ac10281-ea4c-48bc-8fde-3824a8ee36b5"}},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.2.3. Инструмент расширения фильтров","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"include","parameters":{"macroParams":{"":{"value":"Инструмент раскрытия фильтров"},"_parentId":{"value":"21306076"},"_referencedContentId":{"value":"21302793"}},"macroMetadata":{"macroId":{"value":"acd14042-0881-4f6c-8b93-2b1aa9a28903"},"schemaVersion":{"value":"1"},"title":"Include Page"}},"localId":"cde95254-914b-4dc1-92a5-fc4f762b08a7"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"1.3. Поле поиска","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Поиск производится по колонке \"Имя\". ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"include","parameters":{"macroParams":{"":{"value":"Поле поиска"},"_parentId":{"value":"21306076"},"_referencedContentId":{"value":"21310700"}},"macroMetadata":{"macroId":{"value":"27854127-f89e-4f52-b490-97d879d12060"},"schemaVersion":{"value":"1"},"title":"Include Page"}},"localId":"4badb46a-79c0-4dc3-9ae1-08d69921b408"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"1.4. Инструмент обновления реестра записей ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"include","parameters":{"macroParams":{"":{"value":"Инструмент обновления реестра записей"},"_parentId":{"value":"21306076"},"_referencedContentId":{"value":"21305502"}},"macroMetadata":{"macroId":{"value":"04483d38-c403-4a01-a295-063137b8ac01"},"schemaVersion":{"value":"1"},"title":"Include Page"}},"localId":"7d49f1e1-ebf3-4ebe-8824-530ad5d2d906"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"1.5. Реестр записей ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Реестр","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":" представляет собой список ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4d5156"}}]},{"text":"записей существующих объектов этого раздела","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":", каждая из которых состоит из набора полей:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4d5156"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Чекбокс;","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Имя\";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Тип\";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Активные звонки\";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Ожидание\";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Приоритет\";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Команда\";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Теги\";","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Колонка \"Состояние\";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Инструмент \"Абоненты\";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Инструмент редактирования;","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Инструмент удаления.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Если на странице нет ни одной записи, то в реестре записей отображается дополнительная кнопка «Добавить», функционал которой дублирует кнопку «Добавить» в п. 1.1.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.1. Чекбокс","type":"text"}]},{"type":"paragraph","content":[{"text":"Используется для выбора одной или нескольких записей объектов. После выбора одной или нескольких записей появляется дополнительный инструмент удаления","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":". ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]},{"text":"При наведении курсора на этот инструмент появляется информация о количестве выбранных для удаления записей","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":".","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.2. Колонка \"Имя\"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Здесь отображаются имена очередей.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.3. Колонка \"Тип\"","type":"text"}]},{"type":"paragraph","content":[{"text":"Отображается тип очереди. Существуют такие типы очередей:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Оффлайн очередь;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Входящая очередь;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Исходящий IVR;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Превью обзвон;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Прогрессивный;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Предиктивный обзвон;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Входящая очередь чатов;","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Входящая очередь задач;","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Исходящая очередь задач","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Описание очередей можно посмотреть в пункте 1.1.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.4. Колонка \"Активные звонки\"","type":"text"}]},{"type":"paragraph","content":[{"text":"Отображается количество звонков, которые обслуживаются. Для обновления данных необходимо обновить реестр записей нажав на кнопку обновления ","type":"text"},{"text":"(Рис.1 (3)).","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"em"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.5. Колонка \"Ожидание\"","type":"text"}]},{"type":"paragraph","content":[{"text":"Отображается количество абонентов, которых еще необходимо обзвонить.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.6. Колонка \"Приоритет\"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Отображается приоритет обслуживания очереди. Чем больше число, тем выше приоритет.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.7. Колонка \"Команда\"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Здесь отображается команда, которая работает с этой очередью. Если команда не выбрана, то будет подбираться любой свободный оператор, который подходит по навыкам.","type":"text"}]},{"type":"paragraph","content":[{"text":"При нажатии на название команды открывается страница детали \"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"Общее","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://webitel.atlassian.net/wiki/pages/viewpage.action?pageId=21304707"}}]},{"text":"\" этой команды.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.8. ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"Колонка \"Теги\"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"paragraph","content":[{"text":"Здесь отображаются теги очереди.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.9. Колонка \"Состояние\"","type":"text"}]},{"type":"paragraph","content":[{"text":"Включает в себя переключатель, который отвечает за включение и отключения очереди в соответствии с положением переключателя:","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"40","id":"810d8c4f-31d9-416a-8f83-8c52347e1e84","collection":"contentId-21306076","height":""}}},{"text":" - очередь включена;","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"37","id":"cf356594-f49a-4168-8fe8-ade27de74dfd","collection":"contentId-21306076","height":""}}},{"text":" - очередь отключена.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.10. Инструмент \"Абоненты\"","type":"text"}]},{"type":"paragraph","content":[{"text":"Предназначен для настройки абонентов в очереди. При нажатии на кнопку ","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"0e789c40-5645-41e9-a9cb-e8c148733778","collection":"contentId-21306076","height":""}}},{"text":" открывается страница \"","type":"text"},{"text":"Абоненты","type":"text","marks":[{"type":"link","attrs":{"href":"https://webitel.atlassian.net/wiki/pages/viewpage.action?pageId=21302009"}}]},{"text":"\", которые относятся к данной очереди.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1.5.11. 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Очередь включена.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"anchor","parameters":{"macroParams":{"":{"value":"2.6"},"legacyAnchorId":{"value":"id-Очереди-2.6"},"_parentId":{"value":"21306076"}},"macroMetadata":{"macroId":{"value":"6c5fba77-9b0a-4257-a65a-c74a7a87dc9d"},"schemaVersion":{"value":"1"},"title":"Anchor"}},"localId":"e544924e-e222-497c-974a-bef1dbd821b9"}},{"text":"2.6. Просмотр информации о абонентах конкретной очереди","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"table","attrs":{"layout":"full-width","width":1800.0,"localId":"01d30304-9be7-4de0-96b8-b534edb4c7b3"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Цель","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1,"colwidth":[580.0]},"content":[{"type":"paragraph","content":[{"text":"Перейти на страницу \"Абоненты\" конкретной очереди","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"#f0f0f0","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Предусловия","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[580.0]},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" Доступ к приложению Admin","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Приложения (Роли)","anchorName":"Приложения_2.1","versionAtSave":"26"},"href":"https://webitel.atlassian.net/wiki/spaces/WEP/pages/21302557#id-Приложения(Роли)-Приложения_2.1"}}]},{"text":";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" Доступ к разделу \"Очереди\" в приложении Admin","type":"text","marks":[{"type":"link","attrs":{"href":"https://webitel.atlassian.net/wiki/pages/viewpage.action?pageId=21302567#id-%D0%9F%D1%80%D0%B0%D0%B2%D0%B0-%D0%9F%D1%80%D0%B0%D0%B2%D0%B0_1.3"}}]},{"text":";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" Разрешение на выбор в разделе \"Очереди\"","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Права","anchorName":"Права_1.4","versionAtSave":"34"},"href":"https://webitel.atlassian.net/wiki/spaces/WEP/pages/21302567#id-Права-Права_1.4"}}]},{"text":";","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Наличие минимум одной очереди.","type":"text"}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"#f0f0f0","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Сценарий:","type":"text"}]},{"type":"paragraph"}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[580.0]},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Найти в реестре записей очередь, абонентов которой необходимо посмотреть или настроить.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Нажать на кнопку ","type":"text"},{"type":"mediaInline","attrs":{"width":22,"id":"8da7542a-8024-4e19-8c2f-cb25be5131d1","collection":"contentId-21306076","type":"image","height":19}},{"text":".","type":"text"}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"background":"#f0f0f0","rowspan":1,"colwidth":[151.0]},"content":[{"type":"paragraph","content":[{"text":"Результат","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[580.0]},"content":[{"type":"paragraph","content":[{"text":"Открывается страница \"Абоненты\" выбранной очереди.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"3. 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","type":"text"},{"text":"Инструкция по созданию предиктивного обзвона","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Инструкция по созданию предиктивного обзвона","versionAtSave":"9"},"href":"https://webitel.atlassian.net/wiki/spaces/WEP/pages/21306580"}}]}]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"_parentId":{"value":"21306076"}},"macroMetadata":{"macroId":{"value":"26edbb7c-1686-4a99-bd7a-d27166e56ab8"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"e8190fc4-c451-4f07-b249-53d222b3ff09"}}]}]}],"version":1}

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