Whatsapp

1. Description

It is designed to set up chats on WhatsApp.

It consists of the following elements (Fig.1):

  1. Token field (Fig.1(1));

  2. Add or remove element (Fig.1(2));

  3. Refresh button (Fig.1(3));

  4. Register (Fig.1(4)).

Whatsapp.png
Fig. 1. Whatsapp tab

1.1 Token field

The token obtained on the Meta side is entered in the Token field.
You can see how to get the token here.

You must first enter a token to add a page.

1.2. Add/remove element

It is designed to add or remove pages. It is provided as a Add or Remove Pages a page button.

Refresh the page before adding or removing pages.

When you click the Add or Remove Pages button, a separate browser window opens to enter the site http://facebook.com/ (Fig. 2).

 

Login window.png
Fig. 2. Login window

After login, the window for account choice opens (Fig.3). You must choose the required one.

 

Сlick the Continue button after selecting. The window for permissions opens. It is necessary to allow account management and viewing of correspondence (Fig.4).

 

Then click the Save button. A confirmation window opens (Fig.5).

 

After clicking the Got it button, the modal window closes, and the linked phone numbers appear in the register.

1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

  1. Name;

  2. Review;

  3. Phone number;

  4. Status;

  5. Enabled;

  6. Removal tool.

1.4.1. Name

This displays the name registered in this phone's business profile, which will be displayed to customers. It is the company name specified in the settings on the Meta side.

1.4.2. Review

The status of the name review is displayed here.

1.4.3. Phone number

This displays the phone number in international format. WhatsApp chat is set to this phone number.

1.4.4. Status

The operating status of the phone number is displayed here .

1.4.5. Enabled

The switch is responsible for enabling/disabling chat for this phone number.

1.4.6. Removal tool

Fig. 6. Confirm deletion modal window

Deletion takes place only on the Webitel side. The number remains available on the Meta side.

2. Opportunities

2.1 Switching on/off the phone number

Goal

Disable phone number

Preconditions

  1. Access to the Admin application;

  2. Access to the Chat Gateways section in the Admin application;

  3. Permission to create or edit in the Chat gateways section.

Steps

 

  1. Find the required phone number in the register;

  2. Turn the Enabled switch to the off position - Screenshot 2024-03-26 145227.png ;

  3. Click the Save button.

Result  

The phone number is disabled.

2.2. Delete a phone number

Goal

Delete a phone number

Preconditions

  1. Access to the Admin application;

  2. Access to the Chat Gateways section in the Admin application;

  3. Permission to create or edit in the Chat gateways section.

Steps

 

  1. Find the phone number you want to delete in the registry;

  2. Click on the delete button - Снимок экрана 2024-03-19 155125.png . A modal window opens to confirm the deletion;

  3. Click the Yes button.

Result  

The modal window closes. The phone number is deleted.