1. Description

Component for customizing the connection of leg-A side to leg-B side. It is used to create the Leg-B side, the ability to call the User or another call through the selected Gateway.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Open

Fig.1. Bridge component

1.1. Bridge block

The block consists of the following elements:

1. The name of the component;

2. In branch — receiving (connecting with the previous block) branch;

3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The button deletes the block from the Flow schema.

1.2. Bridge settings panel

It consists of the following elements:

1. Bridge strategy;

2. Bridge parameters;

3. Endpoints;

4. Break;

5. Limit;

6. Add description.

1.2.1. Bridge strategy

It is designed to select the strategy for connecting the leg-A side to the Leg-B side.

The following options are available:

• multiply — simultaneous attempts to connect with several representatives of the Leg-B party (for an incoming call — with several Agents, which are specified in the Endpoints element);

• failover — serial connection.

1.2.2. Bridge parameters

Click the Add button, open:

• Key — the name of the parameter;

• Value — the value of the parameter;

• Remove tool — when clicked, removes the parameter next to which it stands.

It is possible to set several parameters.

1.2.3. Endpoints

It is designed to specify exactly where the connection will occur — the generation of the Leg-B side.

It consists of the following elements:

1. Add user;

2. Add gateway.

1.2.3.1. Add user

It is designed to add a User/Agent to which the connection will be made.

Click on the Add user button opens access to the settings of the Endpoint section containing the following parameters (Fig. 2):

1. Extension;

2. Call only on idle;

3. Endpoint parameters;

4. Delete endpoint.

Open

Fig. 2. Endpoint — Add User

It is possible to add several Agents.

1.2.3.1.1. Extension

Here enter the internal number of the Agent to which the connection will be made.

1.2.3.1.2. Call only on idle

Responsible for allowing connection attempts to be made when the Agent is free:

  — make attempts to connect, regardless of the busyness of the Agent;

— make attempts to connect only when the Agent is free.

1.2.3.1.3. Endpoint parameters

Click on the Add button opens the following parameters:

• Key — the name of the parameter;

• Value — the value of the parameter;

• Remove tool — when clicked, removes the parameter next to which it stands.

You can add several parameters using the Add button. The list of parameters can be viewed here.

1.2.3.1.4. Delete endpoint

Click the Delete endpoint button deletes the Endpoint section to which it belongs.

1.2.3.2. Add gateway

It is designed to add a specific Gateway to which the connection will be made.

Click on the Add gateway button opens access to the settings of the Endpoint section containing the following parameters (Fig.3):

1. Gateway;

2. Dial string;

3. Cancel distribute;

4. Endpoint parameters;

5. Delete endpoint.

Fig. 3. Endpoint — Add Gateway

It is possible to add several Gateways.

1.2.3.2.1. Gateway

It is designed to select a Gateway. Consists of:

• Gateway — a field for choosing a Gateway. Clicking on the field opens a drop-down list of existing Gateways;

• Add — button to add the selected Gateway.

After clicking the Add button, the Gateway field and the Add button disappear, and the selected Gateway is displayed with the ability to delete it through the  button (Fig.4).

1.2.3.2.2. Dial string

It is designed to indicate the destination number where the call will be made.

Here you can specify either a specific phone number or reference the destination number using the “$” sign and the ordinal number of the possible value. Such a number is specified in the Destination Number on the Dialplan page for routing that uses this Flow Scheme.

For example, for a Dialplan that uses this Flow Schema, the Destination Number is ^(7)(4997045627)$

Where

$0 = 74997045627;

$1 = 7;

$2 = 4997045627.

1.2.3.2.3. Cancel distribute

Responsible for dropping calls that are distributed to the Agent if, at the same moment, the Agent makes an outgoing call:

— does not reset the call, which is distributed to the Agent;

— resets the call, which is distributed to the Agent.

1.2.3.2.4. Endpoint parameters

Click the Add button opens the following parameters:

• Key — the name of the parameter;

• Value — the value of the parameter;

• Remove tool — when clicked, removes the parameter next to which it stands.

You can add several parameters using the Add button. The list of parameters can be viewed here.

1.2.3.2.5. Delete endpoint

Click on the Delete endpoint button deletes the Endpoint section to which it belongs.

1.2.4. Break

1.2.5. Limit

Fig. 4. Setting a limit

1.2.6. Add description

Fig. 5. Add description