Accept a task

An audible signal accompanies an inbound task. It is displayed in the left block in the Tasks section (Fig.1).

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Fig. 1. Inbound task

Click the Accept button in the central or left block to accept the task. The Decline button closes the task for the Agent. Such a task will be allocated to another Agent until it is accepted.

Dynamic windows open in the right block (Fig.2) after acceptance. Dynamic windows are configured depending on the task and have a different look.

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Fig. 2. Accepted task

The Close button in the central block closes the task for the Agent.