Workspace

Owned by Olesya Tantsyura
Last updated: Jun 06, 2024
2 min read

1. Description

The Workspace application is the Agent's working space.

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Supports up to 1280×610 pixels (no scroll).

The main tasks of the Agent are servicing calls, chats, and completing tasks.

To start working, you must switch the Call Center to the active position (Fig.1), thereby switching to the online status.

Fig. 1. Workspace 

More information can be found on the pages below:

The following hotkeys are available:

  • Alt+N — open/close the window in the Center block where you can make an outgoing call;
  • Alt+A — accept a call, a chat, or a task;
  • Alt+E — end a call, a chat, or a task;
  • Alt+M — mute;
  • Alt+H — hold;
  • Alt+T — transfer;
  • Alt+n — where n is the button's sequence number in the dynamic window, a digit from 1 to 9. Select the button to be clicked; pressing Enter confirms the selection. For example, Alt+1.

The Alt or Option buttons are used depending on the PC model.

When you click on  in the address bar, a notification opens (Fig.2) about the possibility of opening Workspace as a PWA.

A progressive web app (PWA) is an app that's built using web platform technologies, but that provides a user experience like that of a platform-specific app. A PWA, like a website, can run on multiple platforms and devices from a single codebase.

Fig. 2. Notification

When you click the Open button, Workspace opens as a separate application. All Workspace functionality is available in it.