Start

Start component

Answer

Connect subscriber to the system

Playback

Play audio file at the start of a conversation.

This requires:

• in the "File type" field, select the file that will be played to the subscriber;

• switch "Get digits" to the active position;

• in the field "Set result to variable" enter the name of the variable into which the values will be written - getIVR

Switch

Branch to multiple options.

This requires:

• in the "Variable" field, call the variable in which the subscriber's choice is written - ${getIVR}

• in the "Cases" field, enter the options to which the branching will be carried out  - 1,2,3.

Bridge

(branch 1)

Branch 1 is executed when the subscriber has pressed 1.

Connect to the number specified in the "Extension" field - 105.

Hangup

(branch 1)

End the call

Join Queue

(branch 2)

Branch 2 is executed when the subscriber has pressed 2.

Redirect the subscriber to the "Shop" queue.

Select the desired queue in the "Queue" field and click the "Add" button.

Hangup

(branch 2)

End the call

Join Queue

(branch 3)

Branch 3 is executed when the subscriber has pressed 3.

Redirect the subscriber to the "Offline queue" queue.

Select the desired queue in the "Queue" field and click the "Add" button.

Hangup

(branch 3)

End the call

Playback

(branch 4)

Branch 4 is executed when the subscriber has not made a choice within the time specified in the previous "Playback" component ("Timeout" field).

Play a file, for example, "make your choice".

This requires:

• in the "File type" field, select the file that will be played to the subscriber;

• switch "Get digits" to the active position;

• in the field "Set result to variable" enter the name of the variable into which the values will be written - getIVR

• press the "Add limit" button and in the "Max" field enter the number of possible passages, for example, 3.

Go to

(branch 4)

Optional transition to the "Playback" component

"Hangup

(branch 4)

End the call