1. Description

Ending a chat with a Subscriber. Depending on the settings, there may be:

1. Ending a chat without processing

2. Ending a chat with processing

1.1. Ending a chat without processing

Click the  button at the top of the central block to close an active chat, after which a modal confirmation window opens (Fig.1).

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Fig. 1. Confirm action modal window

The No button closes the modal window; the chat does not close. The modal window closes when you click the Yes button, and the chat closes.

1.2. Ending a chat with processing

The configured processing is displayed after the chat is accepted and for a specific time after the end of the chat. More information about processing settings can be found here.

There are the following processing options:

1. No dynamic processing schema;

2. With dynamic processing schema.

1.2.1. No dynamic processing schema

Processing without dynamic processing schema - the easy processing. It is displayed in the right block in the Task processing tab.

Simple processing is a form for entering information about a chat.

After the chat chat, a timer is added to the form, which indicates the number of seconds until the form closes (Fig.2). The form closes when the timer reaches zero. Click the  button that appears instead of the number of seconds at the set time before the end of processing to add time for processing.

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Fig. 2. Form for entering information about the chat with a timer

If the chat was successful, then comments in the chat are entered in the Description field.

1.2.2. With dynamic processing schema

Dynamic windows are a processing setting with a Flow schema. The display will depend on the selected Flow scheme.

It is a processing in the form of forms.

The display of such a page in the Agent's window depends on the scheme selected in the Dynamic processing scheme field on the Processing page of the Queue that the Agent is serving.

It is possible to display elements such as:

1. Information field (Fig.5(1));

2. Input field (Fig.5(2));

3. Date and time picker (Fig.(5(3));

4. A field with a drop-down list (Fig.5(4));

5. Button (Fig.5(5));

6. File container.

Fig. 5. An example of a Dynamic windows

1.2.2.1. Information field

It is designed to display any static information on the page. Can be customized using the Form Text and Form Rich Text Editor components.

1.2.2.2. Input field

It is designed for entering information. It is configured using the Form Textfield component.

1.2.2.3. Date and time picker

It is designed to display a calendar. It is configured using the Form Datetime Picker component.

1.2.2.4. A field with a drop-down list

Clicking on this field opens a list of possible options. It is configured using the Form Select component.

1.2.2.5. Button 

You can create a button using the Generate Form component.

1.2.2.6. File container

It displays a container for input/output files. It is configured using the Form File component.