1. Description

Offline Queue is a list of Members that the Agent can call manually.

Displays to the Agent a list of Members to whom it is necessary to call back manually; for example, the Member did not wait in Queue and chose the option to call back.

It consists of the following tabs:

• General;

• Parameters;

• Processing;

• Agents;

• Skills:

• Resources;

• Buckets;

• Hooks;

• Variables;

• Permissions;

• Logs.