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Start component

Form Textfield

To create a text input field for an Agent.

This requires:

• in the Id field, enter the service name - mail_input;

• in the Label field, enter  - Enter subscriber's email;

• in the Hint field, enter the hint's text - If you leave the field empty, the message will not be sent.

Hint display:

Form Rich Text Editor

Create a text input field with formatting for the Agent.

This requires:

• in the Id field, enter the service name - message;

• in the Initial value field, enter the text that will be displayed in the input field - the message that will be sent. In this example, the following is specified: Dear subscriber! <p>We could not contact you to clarify the information on your order.</p> You can contact us using the following contacts:  <ul> <li>+38000000000</li> <li>+38000000000</li>;

• in the Label field, enter - Enter message text;

• in the Hint field, enter the hint's text - Text can be edited;

• in the Output field, select the HTML option

Hint display:

Generate Form

Create a form based on previously created elements.

This requires:

• in the Id field, enter the service name - 4;

• in the Form title field, enter the text of the form title - Sending an email;

• in the Body contents field, enter the id of the components in the order in which they should be displayed in the form. To add a component, enter the component id and click the Add button:

  • enter the id from the Form Textfield component - mail_input and click the Add button;

  • enter the id from the Form Rich Text Editor component - message and click the Add button;

• in the Form actions element, enter the data for creating buttons:

  • the Send button
    
    

    • in the Id field, enter the service name - send;

    • in the Color field, select the button color - primary;

    • in the Text field, enter the name of the button - Send

Send email

To send an email.

This requires:

• enter the recipient's email address in the To field, or specify it using a variable. In this example, the variable used is ${mail_input};

• in the Subject field, enter Messages from the care service;

• the From field indicates who the email came from. Enter the address specified in the User field in angle brackets - <*******@***.**>;

• in the Message field, enter the message's text to be sent or specify it as a variable. In this example, the variable from the Form Rich Text Editor component is used - ${message};

• switch the SMTP Auth switch to the active position - the User field and the Password field are added:

  • in the User field, enter the email address specified in the Email profile (in the Login field), which will be used to send notifications;

  • in the Password field, enter the password for the email address specified in the Email profile (the Password field), which is used to send the message;

• in the Port field, enter the data from the SMTP Port field of the Email profile used;

• in the Server field, enter the data from the SMTP Host field of the Email profile used

The letter received by email to the subscriber:

Attempt Result

Leaves a message in the call history for a specific call status.

This requires:

• in the Status field, select - success. Click the Add button;

• In the Description field, type the text that will be added to the history or specify it as a variable. In this example, The email was sent to ${mail_input}.

In Call info (History):