1. Description

Progressive Dialer - outbound campaign with Agent reservation. Simultaneous dialing to the Members and Agent.

The Dialer can make a call to one Member per Agent and make a call to several Members per Agent. The call is dropped when the Dialer has reached the Member, but there is no free Agent.

It consists of the following tabs:

• General;

• Parameters;

• Processing;

• Agents;

• Skills;

• Resources;

• Buckets;

• AMD;

• Hooks;

• Variables;

• Permissions;

• Log.

Permissions and Log tabs are available after entering the data in the required fields and saving and for existing Queues.