/
General (Agent Skills)

General (Agent Skills)

Owned by Olesya Tantsyura
Last updated: Mar 19, 2024
1 min read

1. Description

Here, you enter information about the Skill.

Consists of fields (Fig.1):

  1. Name;

  2. Description.

Fig. 1. General tab

1.1. Name

Required field. The name of the Skill is entered here.

1.2. Description

Here, you enter the description of the Agent Skill.

2.  Opportunities

2.1. Change the Name/Description 

Goal

 Change the Name/Description 

Goal

 Change the Name/Description 

Preconditions

  1. Access to the Admin application;

  2. Access to the Agent Skills section in the Admin application;

  3. Permission to edit or create in the Agent Skills section;

  4. Having at least one Agent Skill or creating a new one.

Steps



  1. Click on the field you want to change.

  2. Make the necessary changes

  3. Click the Save button

Result

Data saved.



Related content

Agent Skills
Agent Skills
Webitel: Documentation
More like this
Skills (Agents)
Skills (Agents)
Webitel: Documentation
More like this
Skills (Agents/Supervisor)
Skills (Agents/Supervisor)
Webitel: Documentation
More like this
Agents (Agent Skills)
Agents (Agent Skills)
Webitel: Documentation
More like this
Editing tool — Skills (Queue)
Editing tool — Skills (Queue)
Webitel: Documentation
More like this
Creation tool — Skills (Queue)
Creation tool — Skills (Queue)
Webitel: Documentation
More like this