Call listening window

Owned by Olesya Tantsyura
Last updated: Apr 12, 2024
1 min read

The window consists of displaying information:

  • agent's name;

  • subscriber's name;

  • the duration of the call.

There are also additional buttons, such as:

- the ability to send a message (in development);

 - the microphone is disabled. The microphone automatically turns on when you switch to Prompter or Conference mode. To exit these modes, use the microphone button (mute);

 - Prompter mode - only the Agent hears the connected person;

 - Conference mode - the Agent and the Subscriber hear the joiner.