Variables

Auto-answer - automatic acceptance of a call, chat, or task |

wbt_auto_answer |

• true - auto-answer is enabled;

• false - auto-answer is disabled, acceptance is done by the Agent clicking the answer button;

• integer (greater than 0) - the delay in milliseconds before the auto-answer is performed |

wbt_auto_answer = 1500 - pick up the call with a delay of 1.5 seconds.
Assigned in Queue settings.

Hiding the Subscriber number that is displayed to the user in the Workspace

wbt_hide_number

true - the Subscriber's number is hidden except for the last two digits;
false - the Subscriber's number is fully visible to the User in Workspace.

Assigned in Queue settings.

Automatically opens the link specified in the variable in a new browser tab when a call/chat/task is accepted.

link

The link that needs to be opened, for example:

https://www.webitel.ua/

Assigned in the Member settings.

The ability to work with one or multiple channels simultaneously

omnichannel

true – allows working with multiple channels at the same time (calls + chats + tasks);
false – allows working with only one channel at a time.

Available channels:

• Calls;

• Chats;

• Tasks.