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New features:

  • 🆕 First version of the Contacts application: client database, call and chat merging, additional data recording;
  • 🆕 New Logging section: history of record changes. Added support for queues and schemes in the first version;
  • 🆕 New manual incoming queue functionality. Allows agents to independently select subscribers from the incoming call and chat queue;
  • [Workspace] Added a minimum online agent status exit limit;
  • [Workspace] Added the ability to return a missed call;
  • [Workspace] Added new widgets;
  • [Flow] Added the ability to set the time for the next attempt in the graphic constructor for the Attempt Result application;
  • [Flow] Added a new application for working with the Contacts section;
  • [Flow] Added the ability to collapse the application selection panel;
  • [History] Added display of values from the agent's dynamic form;
  • [History] Added the ability to filter calls by Contacts;
  • [Admin] Added support for access rights configuration at the record level;
  • [Admin] Implemented a new event for adding subscribers to the queue;
  • Added the ability to connect microservices to the database replica in read mode;
  • Added description of HTTP REST API for Contacts and Logging sections;
  • Updated documentation and application localization.

Improvements:

  • [Workspace] Fixed an issue where agents couldn't see images sent in the chat bot schema;
  • [Workspace] Added the ability to add a new number to a dialer subscriber from the agent's dynamic form;
  • [Workspace] Fixed the search in dropdown lists from the agent's dynamic form;
  • [Flow] Fixed an issue in the patchMembers application;
  • [Flow] Fixed an issue in the math application;
  • [Flow] Fixed an issue with deleting buttons in the Menu application;
  • [Admin] Fixed an issue with displaying the default value for the auto-pickup ringtone;
  • [Admin] Updated the interface for importing subscribers into the dialer from CSV;
  • [Admin] Updated the interface for dialer settings;
  • [Admin] Updated the interface for skill settings;
  • [History] Fixed an issue with pressing Enter in the search bar, which caused a reload;
  • [History] Fixed file export from history, where the file's mime-type was added to its name as an extension;
  • [Audit] Fixed issues with form configuration;
  • [Audit] Fixed the display of decimal values to only two decimal places;
  • Fixed an issue with displaying SSO buttons for the selected domain;
  • Fixed an issue with an incoming queue having eternal wait times for subscribers;
  • Sorted time zones in HTTP REST API;
  • Fixed errors and made general improvements.

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