1. Sections

№

Term

Description

1

Application

Part of the Webitel software that requires access permission to enter

2. Participants

№	Term	Description
1	User	Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
2	Agent	Contact center practitioner who services members and callers(see Agents).
3	Member	The person to whom the dialer makes a call(see Members).
4	Subscriber	The person who calls a contact center.
5

№	Term	Description
1	IVR menu	Interactive voice response is a technology that allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
2

№	Term	Description
1	License
2	User	Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
3	Device
4	Flow schemas
5	Dialplan
6	Gateway
7	Chatplan
8	Chat gateway
9	Agent skill
10	Bucket
11	Call list
12	Location
13	Calendar
14	Communication type
15	Agent statuse
16	Media file
17	Agent
18	Team
19	Resource
20	Resource group
21	Queue
22	Storage
23	Cognitive profile
24	Email profile
25	Imports of CSV from file
26	Trigger
27	Role