A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
For convenience, you can download thecompletedjson file, which is attached below, and import it. More information on importing a json file can be found here.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
For convenience, you can download thecompletedjson file, which is attached below, and import it. More information on importing a json file can be found here.
Add Comment