1. Description
The Auditor is a specialist in the quality control department, whose task is:
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Required permissions for the Auditor:
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1.1. Create a Scorecard
Scorecard - a monitoring form for evaluating a conversation.
Go to the Scorecard page and click the Add button to create a new Scorecard.
Fig. 1. Storecards Scorecards page
The General tab opens (Fig.2).
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Fig. 2. General tab
Enter the required data and go to the Criteria tab (Fig.3).
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Fig. 3. Criterias tab
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Open the Call visualization page (Fig. 4) by clicking the call info tool (
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Fig. 4. Call visualization page
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