Новый функционал:
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New features:
- All applications migrated to the new visual styles library;
- [Admin]
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- Added a component to the graphic constructor for sending files from the “Media Files” section to the client’s chat;
- [Admin]
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- Added a new page for the outbound chats routing configuration;
- [Workspace]
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- Added an option for transferring the chat to the scheme;
- [Workspace]
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- Implemented the visual notification for the inbound calls and chats;
- [Workspace]
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- Added the sound notification for the inbound calls and chats;
- [Workspace]
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- Added an option for agents to choose and send emojis while communicating with customers in chats;
- [Workspace]
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- Added an option to receive and play audio/video messages from customers;
- [Workspace]
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- Added functionality for the automatic chat acceptance by the operator;
- [Workspace]
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- Added the widgets for agents with the display of chats number and processing time;
- [Workspace]
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- Implemented a microphone checking option;
- [Grafana]
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Улучшение:
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- Added the new chat dashboards;
- The website chat button now has an option for the alternative communication channels configuring;
- Added the display of chat buttons menu on the site;
- To connect to a chat provider, you must possess a license for the CHAT product. The number of issued licenses limits the number of active profiles;
- Added the possibility to synchronize Webitel users with Active Directory;
- Storage service now has an opportunity to specify the storage period for call records. All stored files above this period will be deleted automatically;
- Added a new service status, which shows the forced agent transfer to a break in case of exceeding the limit specified in the Team settings;
- General improvements concerning all dialer types work;
- Global documentation update.
Improvements:
- [History] Fixed a bug concerning the display of the call ending side;
- [Admin] The Facebook connection provider has been updated;
- [Admin] Fixed an error concerning the contacts loading from the CSV file into the dialer;
- [Admin] Improved the components cloning in the graphic constructor;
- [Admin] Fixed the bug in the graphic constructor concerning sending files to Email;
- [Admin] General improvements in the work of the graphic flow schemes constructor;
- [Supervisor] Fixed the duplication of entries in the “Active calls” section;
- [Workspace] After an automatic answer, the focus automatically switches to the active call;
- [Workspace] The display of customers waiting in chat queues has been fixed;
- [Workspace] Fix for copying the text of messages from the customer to the operator;
- Improved the work with competitive licenses. Added an option to set the time of the competitive session;
- Fixed a bug with the bot hanging while sending a contact or location in the first message;
- The improvement of search results display in the system sections;
- Improved sorting of the data output in all system sections;
- Removed an error allowing the transmission of the non-existent identifier of the customer's communication device in the dialer via REST API;
- Added a possibility to record or not record early media in the Preview dialer;
- Removed an error regarding the possibility to address the inbound call to the operator while reserving this agent by the Progressive dialer;
- Removed an error in the offline dialer work;
- Added a reason for terminating dialing to a customer in the dialer if the dialing time limit expires;
- Improved the general system localization.