The website chat button now has an option for the alternative communication channels configuring;
Added the display of chat buttons menu on the site;
To connect to a chat provider, you must possess a license for the CHAT product.The number of issued licenses limits the number of active profiles;
Added the possibility to synchronize Webitel users with Active Directory;
Storage service now has an opportunity to specify the storage period for call records. All stored files above this period will be deleted automatically;
Added a new service status, which shows the forced agent transfer to a break in case of exceeding the limit specified in the Team settings;
General improvements concerning all dialer types work;
Global documentation update.
Improvements:
[History] Fixed a bug concerning the display of the call ending side;
[Admin]The Facebook connection provider has been updated;
[Admin] Fixed an error concerning the contacts loading from the CSV file into the dialer;
[Admin] Improved the components cloning in the graphic constructor;
[Admin] Fixed the bug in the graphic constructor concerning sending files to Email;
[Admin]General improvements in the work of the graphic flow schemes constructor;
[Supervisor] Fixed the duplication of entries in the “Active calls” section;
[Workspace]After an automatic answer, the focus automatically switches to the active call;
[Workspace]The display of customers waiting in chat queues has been fixed;
[Workspace]Fix for copying the text of messages from the customer to the operator;
Improved the work with competitive licenses. Added an option to set the time of the competitive session;
Fixed a bug with the bot hanging while sending a contact or location in the first message;
The improvement of search results display in the system sections;
Improved sorting of the data output in all system sections;
Removed an error allowing the transmission of the non-existent identifier of the customer's communication device in the dialer via REST API;
Added a possibility to record or not record early media in the Preview dialer;
Removed an error regarding the possibility to address the inbound call to the operator while reserving this agent by the Progressive dialer;
Removed an error in the offline dialer work;
Added a reason for terminating dialing to a customer in the dialer if the dialing time limit expires;