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1. Description

Task of the flow:

After the call is accepted by the subscriber, play him a greeting file with a suggestion to select a number to continue the conversation. Depending on the choice, redirect to an operator, or queue, who is competent on the selected matter.

1.1. Redirect to number

An example flow can be seen in Figure 1.

Fig. 1. The flow of a simple IVR menu

Info

For ease of useconvenience, you can download the finished completed json file,, which is attached below, and import it. More information on importing a json file can be found here.

View file

name	Simple IVR menu.json
height	150

1.1.1. Flow description

Component	Block of component	Component parameters	Description
Start	Image Modified		Start component
Answer	Image Modified	Image Modified	Connecting a subscriber to the system
Playback	Image Modified	Image Modified	Play a sound file at the start of a conversation. This requires: in the "File type" field, select the file that will be played to the subscriber; switch "Get digits" to the active position; in the field "Set result to variable" write the name of the variable into which the values will be written - getIVR
Switch	Image Modified	Image Modified	For branching into multiple options. This requires: in the "Variable" field, call the variable in which the subscriber's choice is written - ${getIVR} in the "Cases" field, specify the options to which the branching will be carried out - 1,2,3.
Bridge (branch 1)	Image Modified	Image Modified	Branch 1 is executed when the subscriber has pressed 1.

To connect with

Connect to the number specified in the "Extension" field - 105.
Hangup (branch 1)	Image Modified	Image Modified	Ending the call
Join Queue (branch 2)	Image Modified	Image Modified	Branch 2 is executed when the subscriber has pressed 2. To redirect the subscriber to the "Магазин" queue
Hangup (branch 2)	Image Modified	Image Modified

Ending

End the call

Join Queue

(branch 3)

Image Modified

Branch 3 is executed when the subscriber has pressed 3.

To redirect the subscriber to the "Маркетинг" queue

Hangup

(branch 3)

Image Modified

Ending

End the call
Playback (branch 4)	Image Modified	Image Modified	Branch 4 is executed when the subscriber has not made a choice within the time specified in the previous "Playback" component ("Timeout" field). Play a file, for example, a file with the resulting selection. This requires: in the "File type" field, select the file that will be played to the subscriber; switch "Get digits" to the active position; in the field "Set result to variable" write the name of the variable into which the values will be written - getIVR press the "Add limit" button and in the "Max" field specify the number of possible passages, for example, 3.
Go to (branch 4)	Image Modified	Image Modified	For an optional transition to the "Playback" component
"Hangup (branch 4)	Image Modified	Image Modified