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1. Description
It is designed to create a Bucket used in the Queue settings to determine the priority of the call.
They are used as personal queues, making it possible to split one queue into sub-queues.
You can assign a Bucket to a Member in the member's General tab or when uploading Members.
It consists of the following elements:
- Creation tool (Fig.1(1));
- Search field (Fig.1(2));
- Refresh button (Fig.1(3));
- Registry (Fig.1(4));
- Pagination (Fig.1(5)).
Fig. 1. Buckets page
1.1. Creation tool
Use the Add button (Fig.1(1)) to create a new object. Access theGeneral tab opens after clicking. You can open tabs a General tab for an existing Buckets Agent statuses through the entries editing tool (see paragraph 1.4.47).
1.2. Search field
The search is performed on the Name column.
Include Page Search field Search field
1.3. Refresh button
(Fig.1 (3)). Include Page Refresh button Refresh button
1.4. Registry
The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:
- Checkbox;
- Name;
- Description;
- Editing tool;
- Removal tool.
1.4.1. Checkbox
Include Page Checkbox Checkbox
Fig. 2. Confirm deletion modal window
1.4.2. Name
The name of the Bucket is displayed here.
1.4.3. Description
Here is a description of the Bucket.
1.4.4. Editing tool
Include Page Editing tool Editing tool
1.4.5. Removal tool
Include Page Removal tool Removal tool
Fig. 3. Confirm deletion modal window
1.5. Pagination
Include Page Pagination Pagination
2. Opportunities
2.1. Create a new Bucket
Goal | Create a new Bucket |
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Preconditions | |
Steps |
|
Result | Data saved. Bucket is created |
2.2. Delete a Bucket
Goal | Delete a Bucket |
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Preconditions |
|
Steps |
|
Result | The modal window closes. The Bucket is removed. |
2.3. Delete several Buckets
Goal | Delete several Buckets |
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Preconditions |
|
Steps |
|
Result | The modal window closes. Buckets are removed. |
2.4. Edit a Bucket
Goal | Edit a Bucket |
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Preconditions |
|
Steps |
|
Result | Data saved. |
Table of Contents |
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