Buckets

Owned by Olesya Tantsyura
Last updated: Mar 19, 2024
3 min read

1. Description

It is designed to create a Bucket used in the Queue settings to determine the priority of the call.

Buckets are used as personal queues, making it possible to split one queue into sub-queues. 

You can assign the Bucket to a Member in the Member's General tab or when uploading Members.

It consists of the following elements:

  1. Creation tool (Fig.1(1));

  2. Search field (Fig.1(2));

  3. Refresh button (Fig.1(3));

  4. Registry (Fig.1(4));

  5. Pagination (Fig.1(5)).

Fig. 1. Buckets page

1.1. Creation tool

Use the Add button (Fig.1(1)) to create a new object. Access to the General tab opens after clicking. You can open the General tab for existing Buckets through the entries editing tool (see paragraph 1.4.4).

1.2. Search field

The search is performed on the Name column.

1.3. Refresh button

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

  1. Checkbox;

  2. Name;

  3. Description;

  4. Editing tool;

  5. Removal tool.

If there is no entry on the page, then an additional Add button is displayed in the register, the functionality of which duplicates the Add button in paragraph 1.1.

1.4.1. Checkbox

Fig. 2. Confirm deletion modal window

1.4.2. Name

The name of the Bucket is displayed here.

1.4.3. Description

Here is a description of the Bucket.

1.4.4. Editing tool

1.4.5. Removal tool

Fig. 3. Confirm deletion modal window

1.5. Pagination

2. Opportunities

2.1. Create a new Bucket

Goal

Create a new Bucket

Goal

Create a new Bucket

Preconditions

  1. Access to the Admin application;

  2. Access to the Buckets section in the Admin application;

  3. Permission to create in the Buckets section.

Steps



  1. Click the Add button. The General tab opens.

  2. Enter data. The Save button becomes active.

  3. Click the Save button

Result

Data saved. Bucket is created

2.2. Delete a Bucket

Goal

Delete a Bucket

Goal

Delete a Bucket

Preconditions

  1. Access to the Admin application;

  2. Access to the Buckets section in the Admin application;

  3. Permission to select and delete in the Buckets section;

  4. The presence of at least one Bucket.

Steps



  1. Find the Bucket you want to delete in the registry entries;

  2. Click on the delete button -

    . A modal window opens to confirm the deletion;

  3. Click the Delete button.

Result

The modal window closes. The Bucket is removed.

2.3. Delete several Buckets

Goal

Delete several Buckets

Goal

Delete several Buckets

Preconditions

  1. Access to the Admin application;

  2. Access to the Buckets section in the Admin application;

  3. Permission to select and delete in the Buckets section;

  4. The presence of at least one Bucket.

Steps



  1. Find the Buckets you want to delete in the registry entries. Select them using the checkbox;

  2. Click on the delete button at the top of the registry. A modal window opens to confirm the deletion.

  3. Click the Delete button.

Result

The modal window closes. Buckets are removed.

2.4. Edit a Bucket

Goal

Edit a Bucket

Goal

Edit a Bucket

Preconditions

  1. Access to the Admin application;

  2. Access to the Buckets section in the Admin application;

  3. Permission to edit in the Buckets section;

  4. The presence of at least one Bucket.

Steps



  1. Find the Bucket you want to edit in the registry entries.

  2. Click on the edit button in the entry of this Bucket. The General tab opens.

  3. Make changes.

  4. Click the Save button.

Result

Data saved.