Webitel Mobile App
- Olesya Tantsyura
Description
When you first open the application, you must grant the permissions requested by your device.
The login page opens after that (Fig.1).
Fig. 1. Login page
Enter the login credentials and click the Log in button.
The agent status is changed via Webitel. You can see the Agent's status in the ; for this, click the button.
A circle is displayed next to the agent's avatar (Fig.2):
- an Agent is online;
- an Agent is offline.
If the circle is not displayed, the Agent is paused.
Fig. 2. Sidebar
An Agent will receive calls if the Queue they serve is switched on.
You can find more information about setting up Queues here.
The page looks like this when there are no calls - Figure 3.
Fig. 3. There are currently no calls
When you receive an inbound call the following buttons are available (Fig.4):
- call accept button;
- button to transfer the call to another Agent;
- finish call button.
Fig. 4. Inbound call
A ringing sound accompanies an inbound call.
Active call
An active call has the following features available (Fig.5).
Fig. 5. An active call
- this button allows you to turn off the microphone. The disabled microphone looks like this - . Click the button again to turn on the microphone.
- the speakerphone is switched off. This button switches on the device's speaker. You can switch on the speaker by clicking on the button. - the speakerphone is switched on.
- the call hold button. It is designed to be able to hold the conversation temporarily. During the hold, the Subscriber does not hear the Agent. If the appropriate settings are made, the Subscriber hears the music. Click the hold button to put a call on hold. If the call is on hold, then the button looks like this - ;
- open the numeric keypad to send DTMF.
- button to transfer the call to another Agent;
- finish call button.
Clicking the button on the top takes you to the home page with the option to go to other pages (Fig.6).
Fig. 6. Home page during a call
Сlick on the number to go to the call page.
Clicking the button will open the keyboard for dialing (Fig. 7).
Fig. 7. Keyboard
Clicking the button opens the list of contacts and the list of Users (Fig. 8) with the ability to call them.
If you have not granted permission to access contacts from the device, the list in the Contacts tab will be empty.
Fig. 8. List of User
Clicking the button opens the call history (Fig. 9) with the option to call them.
Fig. 9. History
Call transfer
It is used when transferring a call to another Agent after the call has been accepted.
Transfer is made by clicking the button and selecting an Agent from the list of Agents (Fig.10). A call will be transferred to the selected Agent.
Fig. 10. Transfer