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Olesya Tantsyura

Olesya Tantsyura

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Displays the connection time of the Agent with the Subscriber.

Info

The difference between Bridged at and Queue bridged at is that Bridged at displays the time for both calls from the Queue and internal calls, while Queue bridged at only displays the time for calls from Queues.

1.3.3.6. Joined at

Displays the time when the subscriber got into the Queue.

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1.3.3.7. Leaving at

Displays the time when the subscriber left the Queue. The exit from the Queue is the connection with the Agent or the end of the call.

1.3.3.8. Hangup at

Displays the time the call ended.

1.3.3.9. Reporting at

Displays the time when Postprocessing started.

1.3.3.10. User


  1. Extension;
  2. From;
  3. To;
  4. Destination;
  5. Gateway;
  6. Team;
  7. Queue;
  8. Member;
  9. Duration;
  10. Tags;
  11. Display;
  12. Hold;
  13. Wait;
  14. Billing;
  15. Reporting;
  16. Queue wait;
  17. Queue duration;
  18. Result;
  19. SIP code;
  20. Hangup cause;
  21. Blind transfer.