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| Сolumns | ||||
|---|---|---|---|---|
| Call type | From | To | Destination | Extension |
| Inbound | Subscriber number | Webitel User number (filled in after the User has picked up the phone) | The number dialed by the Subscriber | |
| Outbound IVR | The number that is entered in the settings of the Resource through which the call is made | The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) | Subscriber number | |
Preview dialer | User Extension (Webitel) | The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) | Subscriber number | User Extension (Webitel) |
| Progressive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | |
| Predictive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | |
| Outbound | User Extension (Webitel) | Номер абонента, на который осуществляется звонок (после модификации, если забирали или добавляли цифры) | Номер, который набрал пользователь webitel | User Extension (Webitel) |
| Internal between Users | Номер пользователя webitel (инициатор звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (инициатор звонка) |
Таб. 1. Отображаемые данные в зависимости от типа звонка
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Tab. 1. Display data depending on the type of call
1.3.3.15. Gateway
Displays information on the Gateway that was used in this case.
1.3.3.16. Team
Displays the Agent's Team.
1.3.3.17. Queue
Displays the Queue that the call came from.
1.3.3.18. Member
Subscriber information is displayed.
1.3.3.19. Duration
Displays the amount of time spent on the call.
1.3.3.20. Tags
It is present in the records of calls in which an answering machine is configured in the routing with the ability to record a voice message.
1.3.3.21. Display
The number that is entered in the Resource settings is called through.
1.3.3.22. Hold
Displays the amount of time the call has been on hold. If there is no hold, the field is empty.
1.3.3.23. Wait
Displays the connection timeout.
1.3.3.24. Billing
Displays the amount of time the Subscriber has been connected to the Agent.
1.3.3.25. Reporting
Displays the amount of time the Agent spent on postprocessing.
1.3.3.26. Queue wait
Displays the time spent by the Agent in the Queue, from entering the Queue until the moment of connection with the Agent or until the end of the call in the case when the Subscriber ended the call without waiting for the Agent.
1.3.3.27. Queue duration
Displays the time spent by the Agent in the Queue from the moment they enter the Queue until the end of the call.
1.3.3.28. Result
Displays the result. There are the following result options:
- missed - missed by the Agent, present only in the Preview, when the Dialer did not reach the Agent and, accordingly, does not dial the Subscriber;
- timeout - present in calls that have postprocessing configured. It is set if the Agent did not have time to finish postprocessing in time;
- failed - did not get through to the Subscriber;
- abandoned - got through to the Subscriber, but there was no connection with the Agent;
- success - successful result;
- cancel - canceled.
1.3.3.29. SIP code
Displays the SIP call termination code. Possible reasons can be found in Table 2.
1.3.3.30. Hangup cause
Displays the reason for ending the call. Possible reasons can be found in Table 2.
Include Page WEP:Hangup cause WEP:Hangup cause
1.3.3.31. Blind transfer
The number to which the blind transfer was made is displayed here. When there is no blind translation, the field remains empty.