1. Description

It is designed to create Teams. The Team is used to customize the work of Agents by task types.

It consists of the following elements:

1. Creation tool (Fig.1(1));
2. Search field (Fig.1(2));
3. Refresh button (Fig.1(3));
4. Registry (Fig.1(4));
5. Pagination (Fig.1(5)).

Image Added

Fig. 1. Teams page

1.1. Creation tool

Use the Add button (Fig.1(1)) to create a new object. Access the General tab opens after clicking.  You can open tabs for existing Team through the entries editing tool (see paragraph 1.4.4).

Tabs:

• General;
• Timing;
• Supervisors;
• Agents;
• Permissions.

1.2. Search field

The search is performed on the Name column.

1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:

1. Checkbox;
2. Name;
3. Strategy;
4. Editing tool;
5. Removal tool.

1.4.1. Checkbox

Fig. 2. Confirm deletion modal window

1.4.2. Name

The name of the Team is displayed here. Clicking the team's name opens that team's General tab.

1.4.3. Strategy

This displays the call distribution strategy for the Agent for this team—more information about strategies here. 

1.4.4. Editing tool

1.4.5. Removal tool

Fig. 3. Confirm deletion modal window

1.5. Pagination

2. Opportunities

2.1. Create a new Team