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1. Description
It is designed to set up a web chat.
Consists of fields (Fig.1):
- Name;
- URI;
- Flow;
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Fig. 1. Web chat tab
1.1. Name
Here you enter the name that will be displayed in the registry of the Char Gateways page.
1.2.
You can enter the site's address where the chat can be hosted in this field. You can use it on any site if you enter * in the field.
1.3. URI
The unique URI of the account. Generated automatically and used inside the Webitel system.
The timeout is applied when the connection is established—entered in seconds. The link is terminated if no data is received from the server during this timeout. It affects that the chat is preserved when the page is refreshed.
1.5. Flow
Here you choose which Flow will be processed when the Char Gateway is used.
When you click on the Flow field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the Flow field as a search field.
How to create a new flow can be found here.
Applicable from the moment the connection is established. The contact is terminated if no data arrives at the server during this timeout. It is entered in seconds.
Enter the number of seconds to establish a secure connection. If there is no connection within the entered time, the chat will not work. It is entered in seconds. Recommended value 10 sec.
Here enter the maximum file size that can be transferred. Enter in megabytes.
2. Opportunities
2.1. Change to web chat settings
Goal | Change a Name/Allow Origin/URI/Read Timeout/Write Timeout/Handshake Timeout |
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Preconditions |
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Steps |
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Result | Data saved. |
2.2. Change a Flow
Goal | Change a Flow |
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Preconditions |
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Steps |
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Result | Data saved. |
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