1. Description

Chat Gateway for creating chats on the site page.

When creating a Web chat gateway, the following elements are available:

1. Copy code for site (Fig.1(1));

2. Save (Fig.1(2));

3. Close (Fig.1(3));

4. Tab page (Fig.1(4)).

Open

Fig. 1. Web chat

It is possible to create a chat window (Fig. 2) and a call order window (Fig. 3).

Open

Fig. 2. Chat window 

The display in chat messages depends on the Flow selected on the Chat tab.

Fig. 3. Call order window

The system automatically calculates how many free slots there are for each time, considering the value in the Available agents field and the number of bookings already added by subscribers. Free slots for booking are displayed in green and available for selection.
After selection, the subscriber is added to the Queue for the selected time.

When the call time comes, the system, according to the configured Strategy, selects a currently available Agent,

and chats of alternative channels (Fig. 4).

Fig. 4. Alternative channels

1.1. Copy code for site 

Copies the script, which is then used on the site where the chat should be.

Changes on the site will be displayed only after using the new script!

1.2. Save

Clicking this button saves the changes.

1.3. Close 

Clicking this button does not save changes.

1.4. Tab page

When creating a Web Chat Gateway, the following tabs are available:

• General;

• View;

• Chat;

• Appointment;

• Alternative Channels;

• Templates.