1. Description

It is designed to set up a web chat with a call order form.

It consists of the following elements:

1. Appointment;
2. Result page text.

Image Modified

Fig. 1. Appointment tab

1.1. Appointment

The call order is configured here.

It consists of the following elements:

1. Enabled;
2. Queue;

3. Communication type;

4. Duration;
5. Available agents;
6. Days;
7. Show message field;
8. Show email field.

1.1.1. Enabled

The switch is responsible for displaying a chat with the ability to order a call on the site page, according to the position of the switch:

Image Added - chat is displayed;

Image Added - chat is not displayed.

1.1.2. Queue

Here the Queue is selected in which the number of subscribers who ordered the call will fall.

1.1.3. Communication type

Here you select the Communication type. It is necessary to determine the resources through which the ordered call will be made.

1.1.4. Duration

Here you select the time interval for the slots.

The following options are available (in minutes):

• 15;
• 30
• 45;
• 60.

For example, if you choose 15 minutes, the options for making a call will be 10:00, 10:15, 10:30, 10:45, etc.; if you choose 30 minutes - 10:00, 10:30, 11:00, 11:30, etc.

1.1.5. Available agents

Estimated number of Agents online per time unit.

1.1.6. Days

Here enters the count days the slots will be displayed, including today.  It is possible to set it from 1 to 7 days. Weekends and holidays are displayed according to the settings in the Queue Calendar.

1.1.7. Show message field

The switch displays the field for entering a message in the call order window.

Image Added - field is displayed;

Image Added - field is not displayed.

1.1.8. Show email field

The switch displays the field for entering an email in the call order window.

Image Added - field is displayed;

Image Added - field is not displayed.

1.2. Result page text

Here you can configure the window display that will be displayed after sending a callback request (under development).

It consists of the following elements:

1. Show default heading and subheading on result page;
2. Heading text;
3. Subheading text.

2. Opportunities

2.1. Change to web chat settings