Page Comparison

Description

When you first open the application, you must grant the permissions requested by your device.

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When you receive an inbound call the following buttons are available (Fig.4):

 - call accept button; More about active call can be found here;Image Removed -

Image Added - button to transfer the call to another Agent;

Image Added - finish call button.

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Fig. 4. Inbound call

A ringing sound accompanies an inbound call. 

Active call

An active call has the following features available (Fig.5).

Image Added

Fig. 5. An active call 

Image Added  - this button allows you to turn off the microphone. The disabled microphone looks like this - Image Added. Click the button again to turn on the microphone. 

Image Added - the speakerphone is switched off. This button switches on the device's speaker. You can switch on the speaker by clicking on the button. Image Added - the speakerphone is switched on.

Image Added - the call hold button.  It is designed to be able to hold the conversation temporarily. During the hold, the Subscriber does not hear the Agent. If the appropriate settings are made, the Subscriber hears the music. Click the hold button to put a call on hold. If the call is on hold, then the button looks like this - Image Added;

Image Added  - open the numeric keypad to send DTMF.

Image Added -  button to transfer the call to another Agent. More about transfer can be found here;

Image Modified - finish call button.Image Removed

Clicking the Image Added button on the top takes you to the home page with the option to go to other pages (Fig.6).

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Fig. 4. Inbound call6. Home page during a call

Сlick on the number to go to the call page.

Clicking the button will open the keyboard for dialing (Fig. 57).

Fig. 57. Keyboard 

Clicking the button opens the list of contacts and the list of Users (Fig. 68) with the ability to call them.

Fig. 68. List of User

Clicking the button opens the call history (Fig. 79) with the option to call them.

Fig. 7. History9. History

Call transfer 

It is used when transferring a call to another Agent after the call has been accepted.

Transfer is made by clicking the button Image Added and selecting an Agent from the list of Agents (Fig.10). A call will be transferred to the selected Agent.

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Fig. 10. Transfer