Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Description
When you first open the application, you must grant the permissions requested by your device.
The login page opens after that (Fig.1).
Image Modified
Fig. 1. Login page
Enter the login credentials and click the Log in button.
The agent status is changed via Webitel. You can see the Agent's status in the ; for this, click the Image Modifiedbutton.
A circle is displayed next to the agent's avatar (Fig.2):
Image Modified - an Agent is online;
Image Modified - an Agent is offline.
If the circle is not displayed, the Agent is paused.
Image Modified
Fig. 2. Sidebar
An Agent will receive calls if the Queue they serve is switched on.
You can find more information about setting up Queues here.
The page looks like this when there are no calls - Figure 3.
Image Modified
Fig. 3. There are currently no calls
When you receive an inbound call the following buttons are available (Fig.4):
Image Modified- call accept button;
Image Modified - button to transfer the call to another Agent;
Image Modified - finish call button.
Image Modified
Fig. 4. Inbound call
A ringing sound accompanies an inbound call.
Active call
An active call has the following features available (Fig.5).
Image Modified
Fig. 5. An active call
Image Modified - this button allows you to turn off the microphone. The disabled microphone looks like this - Image Modified. Click the button again to turn on the microphone.
Image Modified - the speakerphone is switched off. This button switches on the device's speaker. You can switch on the speaker by clicking on the button. Image Modified - the speakerphone is switched on.
Image Modified - the call hold button. It is designed to be able to hold the conversation temporarily. During the hold, the Subscriber does not hear the Agent. If the appropriate settings are made, the Subscriber hears the music. Click the hold button to put a call on hold. If the call is on hold, then the button looks like this - Image Modified;
Image Modified - open the numeric keypad to send DTMF.
Image Modified - button to transfer the call to another Agent;
Image Modified - finish call button.
Clicking the Image Modified button on the top takes you to the home page with the option to go to other pages (Fig.6).
Image Modified
Fig. 6. Home page during a call
Сlick on the number to go to the call page.
Clicking the Image Modified button will open the keyboard for dialing (Fig. 7).
Image Modified
Fig. 7. Keyboard
Clicking the Image Modified button opens the list of contacts and the list of Users (Fig. 8) with the ability to call them.
Image Modified
Fig. 8. List of User
Clicking the Image Modified button opens the call history (Fig. 9) with the option to call them.
Image Modified
Fig. 9. History
Call transfer
It is used when transferring a call to another Agent after the call has been accepted.
Transfer is made by clicking the button Image Modified and selecting an Agent from the list of Agents (Fig.10). A call will be transferred to the selected Agent.
Image Modified
Fig. 10. Transfer
Table of Contents |
---|