1. Description

It is designed to put the subscriber in the agent's queue.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Image RemovedImage Added

Fig. 1. Join Agent component

1.1. Join Agent block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;

3. bridged branch -  to act on the connection event (the agent accepted a call or chat);

4. out branch - outgoing (connecting with the following block) branch.

1.2. Join Agent settings panel

It consists of the following elements:

1. Agent Extension;
2. Queue name;
3. Cancel distribute;
4. Processing;
5. Break;
6. Add limit.

1.2.1. Agent Extension

Here enter the extension of the Agent to whom you want to put the subscriber.

1.2.2. Queue name

Here enter the name of the Queue to display to the Agent.

1.2.3. Cancel distribute

Responsible for removing an Agent from a reservation (used in a predictive or progressive Queue) if the Agent is reserved.

Image RemovedImage Added- do not remove the Agent from the reservation;

Image RemovedImage Added- remove the Agent from the reservation;

1.2.4. Processing

It consists of the following elements:

1. Waiting for call result;
2. Notify to continue after (sec);
3. Sec.

1.2.4.1. Waiting for call result

Responsible for enabling post-processing

Image Removed Image Added - post-processing is disabled;

Image Removed Image Added - post-processing is enabled.

1.2.4.2. Notify to continue after (sec)

Here enter the amount of time until the end of the time to process the results of the call, after which the button for adding time to process the call will appear.

1.2.4.2. Sec

Here enter the amount of time for processing the results of the call, which will be added when you click on the add time button.

1.2.5. Break

1.2.6. Add limit

Fig. 2. Setting a limit