Page Comparison

Новый функционал:

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New features:

• All applications migrated to the new visual styles library;
• [Admin]

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•  Added a component to the graphic constructor for sending files from the “Media Files” section to the client’s chat;
• [Admin]

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•  Added a new page for the outbound chats routing configuration;
• [Workspace]

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•  Added an option for transferring the chat to the scheme;
• [Workspace]

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• Implemented the visual notification for the inbound calls and chats;
• [Workspace]

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•  Added the sound notification for the inbound calls and chats;
• [Workspace]

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•  Added an option for agents to choose and send emojis while communicating with customers in chats;
• [Workspace]

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•  Added an option to receive and play audio/video messages from customers;
• [Workspace]

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• Added functionality for the automatic chat acceptance by the operator;
• [Workspace]

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• Added the widgets for agents with the display of chats number and processing time;
• [Workspace]

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• Implemented a microphone checking option;
• [Grafana]

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Улучшение:

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•  Added the new chat dashboards; 
• The website chat button now has an option for the alternative communication channels configuring;
• Added the display of chat buttons menu on the site;
• To connect to a chat provider, you must possess a license for the CHAT product. The number of issued licenses limits the number of active profiles;
• Added the possibility to synchronize Webitel users with Active Directory;
• Storage service now has an opportunity to specify the storage period for call records. All stored files above this period will be deleted automatically;
• Added a new service status, which shows the forced agent transfer to a break in case of exceeding the limit specified in the Team settings; 
• General improvements concerning all dialer types work;
• Global documentation update.

Improvements:

• [History] Fixed a bug concerning the display of the call ending side;
• [Admin] The Facebook connection provider has been updated;
• [Admin] Fixed an error concerning the contacts loading from the CSV file into the dialer;
• [Admin] Improved the components cloning in the graphic constructor;
• [Admin] Fixed the bug in the graphic constructor concerning sending files to Email;
• [Admin] General improvements in the work of the graphic flow schemes constructor;
• [Supervisor] Fixed the duplication of entries in the “Active calls” section;
• [Workspace] After an automatic answer, the focus automatically switches to the active call;
• [Workspace] The display of customers waiting in chat queues has been fixed;
• [Workspace] Fix for copying the text of messages from the customer to the operator;
• Improved the work with competitive licenses. Added an option to set the time of the competitive session;
• Fixed a bug with the bot hanging while sending a contact or location in the first message;
• The improvement of search results display in the system sections;
• Improved sorting of the data output in all system sections;
• Removed an error allowing the transmission of the non-existent identifier of the customer's communication device in the dialer via REST API;
• Added a possibility to record or not record early media in the Preview dialer;
• Removed an error regarding the possibility to address the inbound call to the operator while reserving this agent by the Progressive dialer;
• Removed an error in the offline dialer work;
• Added a reason for terminating dialing to a customer in the dialer if the dialing time limit expires;
• Improved the general system localization.