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1. Description

It is designed to set up a chat in the Viber messenger.

Consists of fields (Fig.1):

  1. Name;
  2. Token;
  3. URI;
  5. Flow schema.

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Fig. 1. Viber tab

1.1. Name

Here you enter the name that will be displayed in the registry of the Chat Gateways page.

1.2.Token

The token is taken from the Viber side.

1.3. URI

The unique URI of the account. Generated automatically and used inside the Webitel system.

The name of the bot that was entered in the Account Name field when creating the bot.

1.5. Flow schema

Here you choose which Flow will be processed when the Char Gateway is used.

When you click on the Flow field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the Flow field as a search field.

How to create a new flow can be found here.

2. Opportunities

2.1. Change settings

Goal

Change a Name/Token/URI/Bot Name

Preconditions
  1. Access to the Admin application;
  2. Access to the Chat Gateways section in the Admin application;
  3. Permission to create or edit in the Chat gateways section;
  4. Have at least one Chat Gateway for Viber or create a new one.

Steps


  1. Click on the field you want to change.
  2. Make the necessary changes.
  3. Click the Save button.

Result

Data saved.

2.2. Change a Flow schema

Goal

Change a Flow

Preconditions
  1. Access to the Admin application;
  2. Access to the Chat Gateways section in the Admin application;
  3. Permission to create or edit in the Chat gateways section;
  4. Have at least one Chat Gateway for Viber or create a new one;
  5. Have a Flow.

Steps


  1. Click on the Flow schema field. A drop-down list opens.
  2. Select the required option from the drop-down list.
  3. Click the Save button.

Result

Data saved


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