1. Description

It is designed to set up a web chat.

Consists of fields Chat Gateway for creating chats on the site page.

When creating a Web chat gateway, the following elements are available:

1. Copy code for site (Fig.1(1)

1. Name;
2. Allow Origin;
3. URI;
4. Read Timeout (sec);
5. Flow;
6. Write Timeout (sec);
7. Handshake Timeout (sec);
8. Max media size (Mb).

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1. );
2. Save (Fig.1(2));
3. Close (Fig.1(3));
4. Tab page (Fig.1(4)).

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Fig. 1. Web chat tab

1.1. Name

Here you enter the name that will be displayed in the registry of the Char Gateways page.

1.2. Allow Origin

You can enter the site's address where the chat can be hosted in this field. You can use it on any site if you enter * in the field.

1.3. URI

The unique URI of the account. Generated automatically and used inside the Webitel system.

1.4. Read Timeout (sec)

The timeout is applied when the connection is established—entered in seconds. The link is terminated if no data is received from the server during this timeout. It affects that the chat is preserved when the page is refreshed.

1.5. Flow

Here you choose which Flow will be processed when the Char Gateway is used.

When you click on the  Flow field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the Flow field as a search field.

How to create a new flow can be found here.

1.6. Write Timeout (sec)

Applicable from the moment the connection is established. The contact is terminated if no data arrives at the server during this timeout. It is entered in seconds.

1.7. Handshake Timeout (sec)

Enter the number of seconds to establish a secure connection. If there is no connection within the entered time, the chat will not work. It is entered in seconds. Recommended value 10 sec.

1.8. Max media size (Mb)

Here enter the maximum file size that can be transferred. Enter in megabytes.

2. Opportunities

2.1. Change to web chat settings

Goal

Change a Name/Allow Origin/URI/Read Timeout/Write Timeout/Handshake Timeout

1. Access to the Admin application;
2. Access to the Chat Gateways partition in the Admin application;
3. Permission to create or edit in the Chat gateways partition;
4. Have at least one Chat Gateway for Web chat or create a new one.

Steps

2.2. Change a Flow 

Goal

Change a Flow

1. Access to the Admin application;
2. Access to the Chat Gateways partition in the Admin application;
3. Permission to create or edit in the Chat gateways partition;
4. Have at least one Chat Gateway for Web chat or create a new one;
5. Have a Flow.

Steps

1. Click on the Flow field. A drop-down list opens.
2. Select the required option from the drop-down list.
3. Click the Save button.

It is possible to create a chat window (Fig. 2) and a call order window (Fig. 3).

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Fig. 2. Chat window 

The display in chat messages depends on the Flow selected on the Chat tab.

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Fig. 3. Call order window

The system automatically calculates how many free slots there are for each time, considering the value in the Available agents field and the number of bookings already added by subscribers. Free slots for booking are displayed in green and available for selection.
After selection, the subscriber is added to the Queue for the selected time.

When the call time comes, the system, according to the configured Strategy, selects a currently available Agent,

and chats of alternative channels (Fig. 4).

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Fig. 4. Alternative channels

1.1. Copy code for site 

Copies the script, which is then used on the site where the chat should be.

Changes on the site will be displayed only after using the new script!

1.2. Save

Clicking this button saves the changes.

1.3. Close 

Clicking this button does not save changes.

1.4. Tab page

When creating a Web Chat Gateway, the following tabs are available:

• General;
• View;
• Chat;
• Appointment;
• Alternative Channels;
• Templates.