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1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number
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, redirect it to it
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; if not
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, redirect it to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
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Image Added
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
Info |
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For |
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convenience, you can download the |
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completed JSON file, which is attached below, and import it |
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.
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1.1.1 Flow description
Component | Block of component | Component parameters | Description |
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Start |
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Image Added | Start component | |
Answer |
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Image Added |
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Image Added |
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Connect subscriber to the system |
Playback |
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Image Added |
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Image Added |
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Play sound file at the start of a conversation |
Record session |
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Image Added |
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Image Added |
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Record a call from |
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its start |
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and after redirect |
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into two channels in mp3 format. |
If |
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Image Added |
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Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) |
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Image Added |
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Connect to the number that was selected in the extension dial |
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Hangup |
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(branch 1) |
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Image Added |
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End a call |
Bridge (branch 2) |
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Image Added |
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Image Removed
Image Added | To connect to the default number |
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(111). |
Hangup (branch 2) |
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Image Added |
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End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Image Added
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
Info | ||||||
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For convenience, you can download the completed json file, which is attached below, and import it.
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1.2.1.Flow description
Component | Block of component | Component parameters | Description |
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Start | Image Added | Start component | |
Answer | Image Added | Image Added | Connect subscriber to the system |
Playback | Image Added | Image Added | Play sound file at the start of a conversation |
Record session | Image Added | Image Added | Record a call from its start and after redirect into two channels in mp3 format. |
If | Image Added | Image Added | Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) | Image Added | Image Added | Connect to the number that was selected in the extension dial |
Hangup (branch 1) | Image Added | Image Added | End a call |
Join Queue (branch 2) | Image Added | Image Added | Redirect the subscriber to the "Telemarketing" queue |
Hangup (branch 2) | Image Added | Image Added | End a call |
Table of Contents |
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