1. Description

A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number, redirect it to it; if not, redirect it to the default number or queue.

1.1. Redirect to number

An example flow can be seen in Figure 1.

Fig. 1. Incoming call flow with additional dialing and redirect to a specific number

1.1.1 Flow description

1.2. Redirect to the queue

An example flow can be seen in Figure 2.

Fig. 2. Incoming call flow with additional dialing and redirect to the queue

1.2.1.Flow description

Component	Block of component	Component parameters	Description
Start			Start component
Answer			Connect subscriber to the system
Playback			Play sound file at the start of a conversation
Record session			Record a call from its start and after redirect into two channels in mp3 format.
If			Check if there was an additional set. Checking conditions - ${getIVR} != ''
Bridge (branch 1)			Connect to the number that was selected in the extension dial
Hangup (branch 1)			End a call
Join Queue (branch 2)			Redirect the subscriber to the "Telemarketing" queue
Hangup (branch 2)			End a call