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1. Description
It is designed to put the subscriber in the agent's queue.
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This component is present in flow types like:
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The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.
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Fig. 1. Join Agent component
1.1. Join Agent block
The block consists of the following elements:
- The name of the component;
- in branch - receiving (connecting with the previous block) branch;
bridged branch - to act on the connection event (the agent accepted a call or chat);
- out branch - outgoing (connecting with the following block) branch.
1.2. Join Agent settings panel
It consists of the following elements:
- ;
- ;
- Ringtone;
- Cancel distribute;
- Processing;
- Break;
- Add limit.
1.2.1.
Here enter the extension of the Agent to which whom you want to put the subscriber.
Here enters enter the name of the Queue to display to the agentAgent.
1.2.3. Ringtone
It is intended for selecting a media file that will be played while the subscriber is waiting. Clicking on the field opens a drop-down list with available media files. You can select from the drop-list or set it manually.
1.2.4. Cancel distribute
Responsible for removing an Agent from a reservation (used in a predictive or progressive Queue) if the Agent is reserved.
Image RemovedImage Added- do not remove the Agent from the reservation;
Image RemovedImage Added- remove the Agent from the reservation;
1.2.
45. Processing
It consists of the following elements:
- Waiting for call result;
- Sec
1.2.
45.1. Waiting for call result
Responsible for enabling post-processing
Image Removed Image Added - post-processing is disabled;
Image Removed Image Added - post-processing is enabled.
When post-processing is enabled, the following fields are added:
- Postprocessing time (sec).
1.2.5.
41.
21. Notify to continue after (sec)
Here enter the amount of time until the end of the time to process the results of the call, after which the button for adding time to process the call will appear.
1.2.5.
41.2.
SecPostprocessing time (sec)
Here enter the amount of time for processing the results of the call, which will be added when you click on the add time button.
1.2.5.2.
A field for selecting the Flow schema according to which the dynamic page will be displayed.
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When post-processing is disabled, the Dynamic processing schema field is inactive. |
1.2.6. Break
Include Page Break Break
1.2.
67. Add limit
Add limit Include Page
Add limitLimit Limit
Fig. 2. Setting a limit
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