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1. Description
It is designed to view the Queues in which the an Agent can participate. Depending Depending on the Agent's Skills, Queues are pulled up.
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Only active Queues in which the Agent participates are displayed in the registerregistry. |
It consists of the following elements:
Refresh
button (Fig.1(1));
Registry (Fig.1(2));
Pagination (Fig.1(3)).
1.
Queues tab1.1. Refresh button
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1.2. Registry
The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:
Queues;
Type;
Members;
Waiting;
Strategy.
1.2.1. Queues
The Queue names of the Queues are displayed here.
1.2.2. Type
The Queue type is displayed here. The types of Queues can be viewed here.
1.2.3. Members
The total number of Members in this Queue is displayed.
1.2.4. Waiting
Displays the number of Members who still need to be called.
1.2.5. Strategy
This displays Displays the strategy that is used in Outgoing Queues (dialers). There are such strategies:
FIFO
LIFO
Strict FIFO
A description of the strategies can be found here.
1.3. Pagination
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