...
...
...
...
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
| Info |
|---|
For |
...
...
...
...
...
...
| Start component | |
| Answer |
...
|
...
|
...
...
|
...
|
...
...
|
...
|
...
...
...
...
...
|
...
|
...
...
|
...
|
...
...
...
...
|
...
|
...
...
|
...
| To connect to the default number |
...
...
|
...
|
...
| End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
| Info | ||||||
|---|---|---|---|---|---|---|
For convenience, you can download the completed json file, which is attached below, and import it.
|
1.2.1.Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |  | Start component | |
| Answer |
|
| Connect subscriber to the system |
Playback |
|
| Play sound file at the start of a conversation |
| Record session |
|
| Record a call from its start and after redirect into two channels in mp3 format. |
| If |
|
| Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) |
|
| Connect to the number that was selected in the extension dial |
Hangup (branch 1) |
|
| End a call |
Join Queue (branch 2) |
|
| Redirect the subscriber to the "Telemarketing" queue |
Hangup (branch 2) |
|
| End a call |
| Table of Contents |
|---|