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1. Description
It is designed to set up a chat from an Instagram page.
It consists of the following elements (Fig.1):
- Settings panel (Fig.1(1));
- Add/remove element (Fig.1(2));
- Refresh button (Fig.1(3));
- Register (Fig.1(4)).
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Fig. 1. Instagram page
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Pages have to be created in advance. Connection occurs before existing Instagram Business Accounts. |
1.1. Settings panel
Consists of switches:
- Track comments;
- Track mentions.
After activation, it will be possible to catch such messages such messages can be caught in the Flow and add them added to the Job Task Queue for further processing by Agents.
1.2. Add/remove element
It is designed to add or remove pages. Provided as an Add or Remove Pages button.
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Refresh the page before adding or removing pages. |
When you click on the Add or remove pages button, a separate browser window opens to enter the site facebook.com/ (Fig. 2).
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Fig. 2. Login window
You have to be logged in as the page administrator.
The page for selecting Instagram Business Accounts opens (Fig. 3).
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Fig. 3. Choosing Instagram Business Accounts
Make a selection and click the Next button Continue button. After that, a page for selecting a page opens (Fig. 4).
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Fig. 4. Choosing pages
Make a selection and click the Next button Continue button. After that, the permissions page opens (Fig. 5).
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Fig. 5. Access
Click the Done Save button. Instagram Business Accounts selected using the checkbox will be added to the registerregistry, and pages in which the checkbox is that are not checked will be deleted.
A page opens with a notification that the pages have been successfully connected. Click the OK Got it button (Fig.6).
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Fig. 6. Linking notice
1.3. Refresh button
(Fig.1(3)). Include Page Refresh button Refresh button
1.4. Registry
The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:
- ID;
- Name;
- Instagram;
- Accounts.
1.4.1. ID
Image RemovedImage Added- used to copy the Facebook Page ID.
1.4.2. Name
The name of the Facebook page is displayed here.
1.4.3. Instagram
The name of the Instagram Business Account is displayed here.
1.4.4. Accounts
This field displays the names of Facebook page administrator accounts. When you click on the name, a modal window opens where all administrators are displayed (Fig. 7).
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Fig. 7. Accounts modal window
The Accounts modal window contains a search field and a list of administrator accounts.
2. Opportunities
2.1. Enable/disable tracking of comments/mentions
Goal | Disable mention tracking |
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Preconditions |
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Steps |
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Result | Data saved. |
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