1. Description

A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number

, redirect it to it

; if not

, redirect it to the default number or queue.

1.1. Redirect to number

An example flow can be seen in Figure 1.

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Fig. 1. Incoming call flow with additional dialing and redirect to a specific number

1.1.1 Flow description

1.2. Redirect to the queue

An example flow can be seen in Figure 2.

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Fig. 2. Incoming call flow with additional dialing and redirect to the queue

1.2.1.Flow description