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1. Description
It is intended to receive information on about the number of Agents depending on the status in the Queue.
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This component is present in flow types like:
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The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.
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Fig.1. Get Queue Agents component
1.1. Get Queue Agents block
The block consists of the following elements:
- The name of the component;
- in branch - receiving (connecting with the previous block) branch;
- out branch - outgoing (connecting with the following block) branch.
1.2. Get Queue Agents settings panel
It consists of the following elements:
- Queues;
- Set;
- Break;
- Add limit.
1.2.1. Queue
It is intended to select the Queue by which the data will be chosen. When you click on the Queue field, a drop-down list opens from which the required Queue is chosen. You can select from the drop-down list or set it manually.
1.2.2. Set
It consists of the following:
- Key;
- Value;
- Remove tool;
- Add.
1.2.2.1. Key
Here you enter an arbitrary name of the variable to which the data will be transferred.
1.2.2.2. Value
Value is entered here. The following values are allowed:
- count - the total number of Agents in the selected Queue;
- offline - the number of Agents in the offline status in the selected Queue;
- online - the number of Agents in the online status in the selected Queue;
- pause - the number of Agents in the pause status in the selected Queue;
- waiting - the number of free Agents in the selected Queue.
1.2.2.3. Remove tool
It is intended for removing a variable in a row with which it stands—clicking on the Image RemovedImage Added button removes the variable.
1.2.2.4. Add
It is designed to add a new variable.
1.2.3. Break
Include Page Break Break
1.2.4. Add limit
Add limit Include Page
Add limitLimit Limit
Fig. 2. Setting a limit
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