1. Description

It is intended to receive information about the number of Agents depending on the status in the Queue.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Open

Fig. 1. Get Queue Agents component

1.1. Get Queue Agents block

The block consists of the following elements:

1. The name of the component;

2. In branch — receiving (connecting with the previous block) branch;

3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The button deletes the block from the Flow Schema.

1.2. Get Queue Agents settings panel

It consists of the following elements:

1. Queues;

2. Set;

3. Break;

4. Limit;

5. Add description.

1.2.1. Queue

It is intended to select the Queue by which the data will be chosen.  

Clicking the Queue field opens a drop-down list where you can select the required Queue. You can select from the drop-down list or set it manually.

1.2.2. Set

It consists of the following:

1. Key;

2. Value;

3. Remove tool;

4. Add.

1.2.2.1. Key

Here, you enter an arbitrary name of the variable to which the data will be transferred.

1.2.2.2. Value

Value is entered here. The following values are allowed:

• count — the total number of Agents in the selected Queue;

• offline — the number of Agents in the offline status in the selected Queue;

• online — the number of Agents in the online status in the selected Queue;

• pause — the number of Agents in the pause status in the selected Queue;

• waiting — the number of free Agents in the selected Queue.

1.2.2.3. Remove tool

It is intended for removing a variable in a row with which it stands—clicking on the  button removes the variable.

1.2.2.4. Add

It is designed to add a new variable.

1.2.3. Break

1.2.4. Limit

Fig. 2. Setting a limit

1.2.5. Add description

Fig. 3. Add description