1. Description

It is used to change Member data.

This component is present in flow types like:

• Voice;

• Chat;

• Service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Open

Fig.1. Patch Members component

1.1. Patch Members block

The block consists of the following elements:

1. The name of the component;

2. In branch — receiving (connecting with the previous block) branch;

3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The button deletes the block from the Flow Schema.

1.2. Patch Members settings panel

It consists of the following elements:

1. Name;

2. Destination;

3. Bucket;

4. Queues

   ;

5. Completed;

6. Today;

7. Patch member;

8. Break;

9. Limit;

10. Add description.

1.2.1. Name

Here is entered the Member's name by which the search will be performed.

1.2.2. Destination

Here is entered the Member's number by which the search will be performed.

1.2.3. Bucket

The field for selecting the Bucket to which the Member belongs. When you click on the field, a drop-down list opens from which you must choose the desired option. You can select from the drop-down list or set it manually.

1.2.4. Queues

The field for selecting the Queue to which the Member belongs. When you click on the field, a drop-down list opens from which you must choose the desired option. You can select from the drop-list or set it manually.

1.2.5. Completed

Responsible for searching for a Member among those Members to whom dialing has already ended:

- search among Members to whom dialing has not yet ended;

- search for a Member among those Members to whom dialing has ended.

1.2.6. Today

Responsible for searching among Members that were created today:

- search by Members without reference to the date of creation;

— search for Members who were created today.

1.2.7. Patch member

It is intended for the possibility of changing data about a Member who matches the filters selected above. To change the data in one or several parameters, select this parameter using the checkbox and enter the modified variant in the field. You can enter text or variables in the field.

The following options are available:

• Name — the name of the Member;

• Priority — calling priority;

• Ready at — the time when you need to call back the Member;

• Bucket — the Bucket to which the Member belongs;

• Stop cause — reason for termination;

• Variables — the Member's variables.

1.2.8. Break

1.2.9. Add limit

Fig. 2. Setting a limit

1.2.10. Add description

Fig. 3. Add description

• 1 1. Description
  • 1.1 1.1. Patch Members block
  • 1.2 1.2. Patch Members settings panel
    • 1.2.1 1.2.1. Name
    • 1.2.2 1.2.2. Destination
    • 1.2.3 1.2.3. Bucket
    • 1.2.4 1.2.4. Queues
    • 1.2.5 1.2.5. Completed
    • 1.2.6 1.2.6. Today
    • 1.2.7 1.2.7. Patch member
    • 1.2.8 1.2.8. Break
    • 1.2.9 1.2.9. Add limit
    • 1.2.10 1.2.10. Add description

Англійська

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ДовідкаПерейти до довідкового центруНадіслати відгукСтатистика використанняВимкнути перевіркуВідключити тільки до наступного разуВідключити на цьому вебсайтіНалаштуванняResults are incomplete: Text checking was stopped due to too many errors.