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Pre answer

Pre answer

1. Description

It is used to play an early media file when we can already play something in the channel, but there is no answer. For example, play a file with information that the subscriber calls during non-working hours. There are duration limits.

This component is present in flow types like:

  • Voice.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Pre answer.png
Fig.1. Pre answer component

1.1. Pre answer block

The block consists of the following elements:

  1. The name of the component;

  2. In branch — receiving (connecting with the previous block) branch;

  3. Out branch — outgoing (connecting with the following block) branch. When hovering over the Out field, a switch appears. The switch allows this component to be connected to a component that already has a connection.

The presence of an Screenshot 2024-11-07 154742.png icon indicates that the switch is on, and this component can be connected to a component that already has a connection.

Changing the switch position removes the outgoing branch of this component.

The Screenshot 2024-11-07 155145.png button deletes the block from the Flow Schema.

1.2. Pre answer settings panel

It consists of the following elements:

  1. Break;

  2. Limit;

  3. Add description.

1.2.1. Break

1.2.2. Limit

Fig. 2. Setting a limit

1.2.3. Add description

Fig. 3. Add description