1. Description

It is designed to set up a chat from an Instagram page.

It consists of the following elements (Fig.1):

1. Settings panel (Fig.1(1));
2. Add/remove element (Fig.1(2));
3. Refresh button (Fig.1(3));
4. Register (Fig.1(4)).

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Fig. 1. Instagram page

1.1. Settings panel

Consists of switches:

• Track comments;
• Track mentions.

After activation, it will be possible to catch such messages  such messages can be caught in the Flow and add them added to the Task Queue for further processing by Agents.

1.2. Add/remove element 

It is designed to add or remove pages. Provided as an Add or Remove Pages button.

When you click on the Add or remove pages button, a separate browser window opens to enter the site facebook.com/ (Fig. 2).

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Fig. 2. Login window

You have to be logged in as the page administrator.

The page for selecting Instagram Business Accounts opens (Fig. 3).

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Fig. 3. Choosing Instagram Business Accounts

Make a selection and click the Next button Continue button. After that, a page for selecting a page opens (Fig. 4).

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Fig. 4. Choosing pages

Make a selection and click the Next button Continue button. After that, the permissions page opens (Fig. 5).

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Fig. 5. Access

Click the Done Save button. Instagram Business Accounts selected using the checkbox will be added to the registry, and pages that are not checked will be deleted.

A page opens with a notification that the pages have been successfully connected. Click the OK Got it button (Fig.6).

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Fig. 6. Linking notice

1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. ID;
2. Name;
3. Instagram;
4. Accounts.

1.4.1. ID

Image RemovedImage Added- used to copy the Facebook Page ID.

1.4.2. Name

The name of the Facebook page is displayed here.

1.4.3. Instagram

The name of the Instagram Business Account is displayed here.

1.4.4. Accounts

This field displays the names of Facebook page administrator accounts. When you click on the name, a modal window opens where all administrators are displayed (Fig. 7).

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Fig. 7. Accounts modal window

The Accounts modal window contains a search field and a list of administrator accounts.

2. Opportunities

2.1. Enable/disable tracking of comments/mentions