1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - , redirect it to it, ; if not - , redirect it to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
| Info | ||||||
|---|---|---|---|---|---|---|
For convenience, you can download the completed json JSON file, which is attached below, and import it. More information on importing a json file can be found here.
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1.1.1 Flow description
| Component | Block of component | Component parameters | Description | |
|---|---|---|---|---|
| Start |
| Start component | ||
| Answer |
|
| Subscriber connection Connect subscriber to the system | |
Playback |
|
| Play an audio sound file at the beginning start of a conversation | |
| Record session |
|
| Record a call from its start and after redirect into two channels in mp3 format. | |
| If |
|
| To check Check if there was an additional set. Checking conditions - ${getIVR} != '' | |
Bridge (branch 1) |
|
| To connect Connect to the number that was selected in the extension dial | |
Hangup (branch 1) |
|
| Ending End a call | |
Bridge (branch 2) |
|
| For connections with
| To connect to the default number - (111). |
Hangup (branch 2) |
|
| Ending End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
| Info | ||||||
|---|---|---|---|---|---|---|
For convenience, you can download the completed json file, which is attached below, and import it. More information on importing a json file can be found here.
|
1.2.1.Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |   | Start component | |
| Answer |
|
| Connecting a Connect subscriber to the system |
Playback |
|
| Playing a Play sound file at the start of a conversation |
| Record session |
|
| To record Record a call from theits start of the calland after redirect tointo two channels in mp3 format. |
| If |
|
| To check Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) |
|
| To connect Connect to the number that was selected in the extension dial |
Hangup (branch 1) |
|
| Ending End a call |
Join Queue (branch 2) |
|
| To redirect Redirect the subscriber to the "МагазинTelemarketing" queue |
Hangup (branch 2) |
|
| Ending End a call |
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