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1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - , redirect it to it, ; if not - , redirect it to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Image RemovedImage Added
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
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For convenience, you can download the completed json JSON file, which is attached below, and import it.
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1.1.1 Flow description
Component | Block of component | Component parameters | Description |
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Start | Image RemovedImage Added | Start component | |
Answer | Image RemovedImage Added | Image RemovedImage Added | Connect subscriber to the system |
Playback | Image RemovedImage Added | Image RemovedImage Added | Play an audio sound file at the beginning start of a conversation |
Record session | Image RemovedImage Added | Image RemovedImage Added | Record a call from its start and after redirect into two channels in mp3 format. |
If | Image RemovedImage Added | Image RemovedImage Added | Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) | Image RemovedImage Added | Image RemovedImage Added | Connect to the number that was selected in the extension dial |
Hangup (branch 1) | Image RemovedImage Added | Image RemovedImage Added | End a call |
Bridge (branch 2) | Image RemovedImage Added | Image RemovedImage Added | Connect To connect to the default number - 111. This requires: |
Hangup (branch 2) | Image RemovedImage Added | Image RemovedImage Added | End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Image RemovedImage Added
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
Info | ||||||
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For convenience, you can download the completed json file, which is attached below, and import it.
|
1.2.1.Flow description
Component | Block of component | Component parameters | Description |
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Start | Image RemovedImage Added | Start component | |
Answer | Image RemovedImage Added | Image RemovedImage Added | Connect subscriber to the system |
Playback | Image RemovedImage Added | Image RemovedImage Added | Play sound file at the start of a conversation |
Record session | Image RemovedImage Added | Image RemovedImage Added | Record a call from theits start of the calland after redirect tointo two channels in mp3 format. |
If | Image RemovedImage Added | Image RemovedImage Added | To check Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) | Image RemovedImage Added | Image RemovedImage Added | To connect Connect to the number that was selected in the extension dial |
Hangup (branch 1) | Image RemovedImage Added | Image RemovedImage Added | Ending End a call |
Join Queue (branch 2) | Image RemovedImage Added | Image RemovedImage Added | To redirect Redirect the subscriber to the "МагазинTelemarketing" queue |
Hangup (branch 2) | Image RemovedImage Added | Image RemovedImage Added | Ending End a call |
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